AI Agent Assist

DESCRIPTION:

Agent Assist is a tool offered by Google Cloud and other platforms to enhance customer support through AI. It provides real-time assistance to human agents by automating tasks, suggesting relevant information, and generating call summaries. Key features include:

Real-Time Support: Assists agents during live interactions by providing context and suggestions.

Automation: Handles routine tasks like note-taking and information retrieval, allowing agents to focus on customer engagement.

Integration: Available through various platforms like Google Cloud, Five9, Boost.ai, Observe.AI, and more.

Agent Assist aims to improve efficiency, reduce handling times, and enhance the overall customer experience by leveraging conversational and generative AI.