Citibot

Citibot is an AI-powered chatbot platform designed to improve communication between citizens and their local governments. It offers efficient, real-time engagement tools through text messaging and web chat, enabling residents to request services, access city information, and interact with government resources. Citibot helps streamline civic engagement by providing quick responses to common inquiries and improving customer service on municipal websites. With its user-friendly interface, citizens can communicate with their government without needing to download an app or sign into a portal. Citibot is used by various cities, such as North Charleston, to enhance public service delivery and civic change.