ConciergeBot Framework

DESCRIPTION:

The atip ConciergeBot Framework is a highly evolved solution to recognize your customers’ intents and needs beginning with a warm welcome ending with a warmer farewell on all channels with a clear focus on voice and chat. Our main objective is to empower your company and your agents to provide excellence in customer experience while operating very cost and resource efficient.

With our ConciergeBot, your customers will be able to naturally and intuitively converse with you as a company while our latest AI technology recognizes their intent, finds the right skill in your company and routes to a right agent, mission bots or any other service. Once in place, ConciergeBot will instantaneously be able to achieve an accuracy in intent recognition of more than 85% of speech and text. After a short operational phase well over 90% can be achieved.