ddCom Systems ai

DESCRIPTION:

Discover how the analytical power of artificial intelligence can be further enhanced by understanding human emotions. The new Emotional AI solution (Behavioral and Emotional Analytics) performs behavioral and emotional analysis, revealing details about the customer's emotions and temperament, and directing the contact to the agent who has the most emotional affinity with the customer. Request a visit from one of our specialists.

The system captures acoustic signals and voice intonations to predict behavior patterns between agents and customers. This is emotion-sensitive computing. This is artificial intelligence coming to life! It brings emotional intelligence to the digital world, transforming not only how humans interact with technology but also how humans interact with each other. Automatically detect encoded information in human voice from audio and measure the quality of human interaction.