edc Conversational AI

The Conversational AI offering is a smart move for businesses to transform brands into scalable intent-driven businesses by introducing the right tools and expertise to reach out to customers. It is a scalable, multilingual platform that seamlessly integrates with the internal business systems & applications.

Unlike scripted chatbots, conversational AI chatbot comprehends and engages in contextual dialogue using natural language processing (NLP) and AI algorithms. Conversational AI can be used across the customer journey in multiple engagement channels like live chat apps, messaging apps (SMS/text, WhatsApp, WeChat, and other popular apps), social media interfaces (Facebook Messenger and Twitter) and email.