FreshIdeas AI

Freddy AI, developed by Freshworks, is an AI platform designed to enhance customer support and business operations. It provides several features:

Customer Support: Automates ticket summaries, boosts agent productivity, and supports self-service through chatbots.

CRM: Helps in finding potential customers, personalizing emails, and providing insights to accelerate deal closures.

Generative AI: Offers capabilities for creating automated responses and improving service consistency.

Freddy Copilot: A tool within Freddy AI that increases agent productivity and automates responses.

Overall, Freddy AI aims to streamline workflows, enhance customer experiences, and improve overall business efficiency through advanced AI technologies.