Mailbot-InSky Solutions

DESCRIPTION:

Mailbot, as the second InSky business solution for optimizing communication processes, was created based on historical call center data. With the help of deep learning algorithms, a process was modeled for categorizing the content of emails in tourism, prioritizing each message, and sending automated responses.

InSky tries to use artificial intelligence in the best possible way - combining it with already implemented solutions and data from CRM. The best example is the introduction of automated communication methods in our ContactInSky solution. Omnichannel communication combined with artificial intelligence also establishes additional integrated channels such as Web Chat, WhatsApp, Viber, and Facebook Messenger, providing both agents and users with additional channels and capabilities.