Mirai-Contact Center

A tailor-made contact center to expand your direct channel.

Your customer universe is omni-channel and increasingly complex. They communicate with your hotel through different channels: web, mobile app, email, telephone, social networks… In order to continue helping you optimize your direct sales and make your distribution more profitable, we’ve acquired Nexia Solutions, a company specializing in contact centre and customer care services.

We offer:

- Technology managed according to your needs.
- Proprietary management methodology to monitor processes and meet customer demand.
- Multilingual customer management: Spanish, English, French, Portuguese, German, Italian, Catalan, etc.
- Not only incoming, but also outgoing calls and callbacks.
- Social media customer management.