Proto AI

Contact centres use Proto's AICX Platform to generate and manage local customer experiences across emerging markets for the financial, health, transport and government sectors. Proto's AICX Platform offers end-to-end modules:

⬝ Chatbots - multilingual automation for chatbot training & API integrations
⬝ Livechat - unlimited human agents with canned replies & chat routing
⬝ Tickets - unlimited customer cases with auto-categorisation & referrals
⬝ Customers - combined CRM and AI for tagging & profile management

The Proto AICX platform is powered by generative AI and the ProtoAI engine for local and mixed languages.