Reekon

DESCRIPTION:

Reekon is an autonomous system designed to enhance B2B/C customer service by automating ticket analysis and resolution across various communication channels. Key features include:

Ticket Analysis: Automatically analyze customer inquiries from social networks, live chat, email, and phone calls.

Ticket Resolution: Generate answers and resolutions based on historical data, knowledge bases, and product/service databases.

Task Automation: Integrate with back-office systems to automate tasks such as issuing refunds, managing orders, and handling claims.

Categorization: Automatically categorize and assign inquiries to the appropriate teams or agents, and use tags to manage workflow.