SeaX

DESCRIPTION:

SeaX (pronounced “CX”, a common acronym for Customer eXperience) is a collaborative cloud communication contact center solution. It is designed with great flexibility to create a customizable contact center experience for each individual customer, while still providing an out-of-the-box solution to get you out and running quickly.

SeaX Features:
- Omni-channel - Customers can call and text you from virtually any platform

- Distributed Contact Center Infrastructure - No hardwired phone lines, cross platform, and easily extendable

- Customizable - Customize interface to your needs, from business logo and themes colors to open hours and offline messages

- SeaVoice STT/TTS - Live transcription with speech-to-text, and voice call super agents with text-to-speech

- Native Integrations - Integrate your tools into one interface

- AI Automations - Knowledge base and case management

- Powerful Analytics - Create dashboards and export reports, see call recording