Service Cloud-Emplifi AI

Power your customer service with automation and AI

Help your customers get fast answers and minimize repetitive tasks for your agents. With Emplifi’s chatbot and email automation solutions, deliver convenient and effective CX at scale without sacrificing the personal touch.

Tackle customer cases confidently, efficiently, and accurately

Customer profile histories, complete knowledge bases, and next best actions. Everything your agents need to shorten response times across all your channels - all in one place with Emplifi's case management.

Drive CX improvements with targeted customer insights

Let customers tell you directly how you can boost their experiences. Learn from your customers directly what they need and expect from their experiences at key moments in their journey.