Solvemate

DESCRIPTION:

A unique, smart AI solution to understand customers’ requests using the power of dynamic decision tree logic combined with the ease of natural language processing (NLP).

No more frustrating bot experiences. Our unique Solvemate Contextual Conversation Engine™️ uses a powerful combination of natural language processing (NLP) and dynamic decision trees (DDT) to precisely understand your customers. Users can either type or click buttons - we have a dynamic system that combines the best of decision tree logic and natural language input. Our chatbot is context-aware by channel and individual user to solve highly personalized requests. Offer a multilingual service experience by creating a bot in any language. If necessary, a human agent is always just a click away and handovers to your existing CRM or ticketing system are seamless.