Twilio CustomerAI

Twilio’s CustomerAI technology couples the power of large language models (LLMs) with real-time customer data flowing through Twilio’s Customer Engagement Platform, helping companies better understand and unlock the potential of their customers while providing deeper value through generative and predictive artificial intelligence (AI).

As the leader in both data and communications, Twilio provides a deep understanding for customers, the ability to activate that understanding, and ultimately, the ability to learn from every single interaction to constantly improve the next.

Twilio brings this data and communications together, and helps to accelerate this flywheel with CustomerAI.