Virtuelle Telefonassistenten

The customer service capacities of energy suppliers are fully utilized. Most calls are for standard inquiries that can be processed quickly, but collectively they consume a lot of time.

From billing adjustments and meter readings to simple questions about tariffs, the VITAS telephone assistant handles these frequent requests completely automated and simultaneously in multiple conversations.

Thanks to artificial intelligence, the telephone assistant differs fundamentally from traditional pre-recorded messages, as it conducts conversations in natural language without monotonous button pressing—making it feel as if you are speaking with a real person.