Zendesk AI agents

Zendesk is set to enhance its customer service offerings through its acquisition of Ultimate.ai. This integration will introduce advanced AI agents capable of automating up to 80% of support requests. These AI agents will be proactive and customizable, designed to resolve customer inquiries efficiently.

Key aspects include:

AI Agents: Ultimate’s AI agents, now part of Zendesk, can automate a significant portion of support tasks, integrating seamlessly with Zendesk's existing platforms.

Customization: The bots are highly customizable, allowing for tailored responses and solutions.

Enhanced Service: The collaboration aims to set a new standard in customer service by improving both efficiency and customer experience.

Zendesk’s move is expected to improve automation and performance in customer support, leveraging Ultimate’s technology to offer more advanced and proactive AI solutions.