ServiceNow has secured a multi-year agreement with AI research lab Anthropic, announced just one week after revealing a separate partnership with OpenAI. This new collaboration will integrate Anthropic's AI models more deeply into ServiceNow’s platform for customer use and will also bring Anthropic’s AI tools to its own workforce. Specific details regarding the partnership’s length or financial value were not disclosed.

Under the deal, Anthropic’s Claude model family becomes the preferred AI system across ServiceNow’s AI-driven workflow products. Claude will now serve as the default model for the ServiceNow Build Agent, a tool that enables developers to create agentic workflows and build applications. Additionally, Claude is being rolled out for use by ServiceNow’s 29,000 employees, with engineers gaining access to Claude Code, Anthropic’s specialized coding product.

“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” stated Bill McDermott, chairman and CEO of ServiceNow. “Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”

This announcement follows closely on the heels of ServiceNow’s new AI partnership with OpenAI, which provides customers access to OpenAI’s models through ServiceNow products. According to ServiceNow president, COO and CPO Amit Zavery, the company is deliberately adopting a multi-model strategy. “We don’t view these partnerships as competitive or mutually exclusive,” Zavery explained. “Enterprise customers want model choice. They want the right model for the right job—keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers.”

The agreement marks another significant enterprise deal for Anthropic, which has announced several major partnerships in recent months. These include a deal with global insurance provider Allianz earlier this year and collaborations with Accenture, IBM, Deloitte, and Snowflake late last year.

While enterprises have so far faced challenges in achieving a measurable return on AI investments, venture capitalists recently forecast that this trend will shift in 2026—though this is the third consecutive year such a prediction has been made.