Chatbot- InSky Solutions

DESCRIPTION:

By introducing chatbots in addition to existing InSky business solutions, users of tourist content have been enabled to communicate effectively and be provided with the possibility of booking. The chatbot is able to learn the preferences of an individual user based on previous inquiries, reservations, reviews, or activities on social networks. This allows hotel contact centers to work 0-24, and end-users to access information from a defined knowledge base at any time in multiple languages.

Some of the highlighted functionalities are the possibility of classifying the conversation according to importance, topic, and content, as well as the possibility of switching the conversation with the user to a guided conversation with the agent, who has all the information of the previous conversation.