iAdvize Copilot™

DESCRIPTION:

Combine human expertise with the power of generative AI to create unique shopping experiences and double agent efficiency.

Supercharge your agent experience with generative AI.
- AI Suggest: Proactively suggest relevant answers tailored to the conversation.
- Smart Compose: Summarize, rephrase, or adjust the tone of agents’ responses.
- Smart Summary: Give an instant, concise summary of the customer's prior interactions.
- Copilot Panel: Empower your agents with a personal AI assistant.

Designed for e-commerce.
- Unified Agent Desk: Manage up to 6 conversations simultaneously from a single panel, accessible from any device.
- Personalized Routing & Targeting: Ensure every request reaches the right agent, at the right time.
- Proactive Messaging: Drive cross-selling and provide post-sales support proactively.
- Custom Apps: Load your applications directly from the agent desk.

Discover how our iAdvize Copilot™ for Agents sets a new employee experience standard. Request a demo